SHIPPING & RETURNS

Delivered with the same care as the pod itself.

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Delivery

We currently offer free delivery across the United Arab Emirates, in 1-2 days.

Orders are prepared with care and shipped promptly, the same attention that goes into filling every box goes into sending it.

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Returns

Vanilla is a living, sensory & artisanal product. 

Please check your pods thoroughly before opening the tube, once opened, an order cannot be returned or exchanged. Natural variation, including a fine surface crystallisation, is a normal sign of maturity and concentrated vanillin, not a defect.

If your order arrives broken or damaged, contact us within 7 days of delivery at info@nosykaia.com with photo or video proof, and we will make it right. We’re unable to process claims without proof.

For any other questions, reach us at info@nosykaia.com.